CART

FAQ

Got questions? We’ve got answers!

If your question isn’t answered here, send us an email at support@risebar.com!

INGREDIENTS:

Q: Are the ALMONDS that Rise Bar uses sprayed with PPO (propylene oxide) in order to be pasteurized?
A: No! The almonds that we use are pasteurized via steam. Therefore, no harmful chemicals are introduced to our almonds.

Q: Are all of the bars PEANUT FREE?
A: Yes. Our California Kitchen is completely peanut-free.

Q: Are your bars RAW?
A: We lightly roast the nuts to boost their flavor and to break down enzyme inhibitors, which can make nuts more difficult to digest.

Q: Is your WHEY protein isolate derived from whey made with animal rennet?
A: Our whey protein isolate is derived from whey made with Kosher vegetable rennet, and is 100-percent vegetarian.

Q: Is your WHEY protein artificial hormone free?
A: Yes, our whey protein isolate is guaranteed by our supplier to have NO artificial hormones.

Q: Is your WHEY rBGH (rBST) (hormones) free?
A: Our Whey Protein is completely free of rBGH (rBST). We only source the highest quality ingredients for our bars. Our supplier, Joseph Gallo Farms, has been acknowledged as one of the top rBGH free dairy processors. For more information, please check our supplier’s link: http://www.josephfarms.com/noartificial.php

Q: Does your WHEY come from Grass-fed cows?
A: Our supplier of whey protein isolate assures us and guarantees that the cow’s diets consist of “all-natural feeds, including alfalfa, oats, wheat and corn, most of which is grown on their own farms.” Additionally, the living conditions are spacious and humane, and the entire herd “regularly receive state of the art veterinarian care.” Essentially, they are very happy cows!

Q: What is PEA PROTEIN Isolate?
A: Pea protein isolate is a plant based, non-GMO, allergen friendly protein, free of dairy and soy.

Q: Are any of your INGREDIENTS IMPORTED?
A: We strive to source all our ingredients from their native source. For example, our Almonds are grown in California, our Fair Trade Cacao is from Peru, our Organic Coconut Nectar is from the Philippines and our Organic Cinnamon from Indonesia.


PRODUCT INFORMATION:

ALLERGIES / “FREE OF”:

Q: Do you offer any NUT-FREE bars?
A: All of our bars are peanut-free. Sunflower Cinnamon Protein Bar is nut free. All of our bars are produced in a facility that processes tree nuts, so we cannot guarantee they are nut-free.

Q: Are your bars SOY-free?
A: Yes. Our California Kitchen is completely soy-free.

Q: I’m allergic to CHOCOLATE. How many of your bars have chocolate in them?
A: None. We strictly use carob and/or cacao to provide the delicious taste of chocolate. To help describe the flavor, several bars use the term “Chocolatey” but none our bars uses chocolate.

Q: What does Rise Bar do to help prevent CROSS CONTAMINATION?
A: Rise Bar obsessively follows Good Manufacturing Practices (GMP’s), including daily deep cleaning before, between and after each run.

Q: Do any of your bars have EGG product?
A: No.

Q: Are Rise Bars GLUTEN-free?
A: Yes! All Rise Bar products are certified gluten free and produced in our dedicated gluten-free facility. In fact, independent testing shows our bars contain less than 5 parts per million of gluten, which is far below the minimum threshold (20 ppm) a product can contain to be considered gluten free.

SUGARS:

Q: Are any of your products LOW GLYCEMIC?
A: We use coconut nectar, a low glycemic sweetener in our Vegan Bars: Lemon Cashew, Sunflower Cinnamon and Chocolatey Coconut.

Q: What kinds of ADDED SUGARS does RB use?
A: Honey and Coconut Nectar!

TEXTURE / FLAVOR:

Q. The bars are sometimes OILY. Why is this?
A. Each bar starts with nuts which secrete oil when they are mixed with the other real food ingredients and formed into a bar. It’s the same process that happens with your favorite nut butter which develops a layer of oil on the top. Since we don’t use any preservatives or artificial ingredients, they can get oily – especially if they are exposed to high temperatures. We strive to keep the oil at a minimum and have developed a unique mixing process to do this. We recognize that just like our natural ingredients can vary, the level of oil in each batch varies too. Keeping them at room temperature will minimize this from occurring.

Q: What is being done about the OILY WRAPPERS?
A: We acknowledge and regret the inconvenience of the occasional leaky wrappers and the oil that seeps out as it can sometimes release from the natural nut butters that we use in our protein bars. Much research and development has been done over this past year and we are quite pleased with the outcome. We have learned from and improved our packaging processes, including better packaging material. Coincidentally these great results coincide with the new branding that we are introducing this summer (2017). We hope you will be pleased and impressed with the new and improved wrappers while still being able to enjoy the favorite flavors (and recipes) that we have all come to love.

Q: Why is the COLOR of some Almond Honey bars dark and some are light? Have you changed the recipe?
A: Being natural ingredients, our products can vary simply by the nature of how they come to us. The beauty of natural ingredients is that, unlike synthetics, the characteristics are simply affected by the natural environment from which they came.

GENERAL:

Q: Are Rise Bars KOSHER CERTIFIED?
A: Yes. All Rise Bar products are certified Kosher.

Q: Are the bars VEGAN?
A: Rise Bar offers several vegan bars. In our protein line, Sunflower Cinnamon, Lemon Cashew and Chocolatey Coconut are vegan.

Q: Sometimes the bars have a DIFFERENT COLOR OR TASTE than the last one of the same flavor. Is this normal?
A: Due to our exclusive use of all natural ingredients, products may vary in color or taste simply due to the natural variations in our raw ingredients. Almonds, for example, may have slight variations in color and flavor depending on the growing conditions during the season. Honey is also impacted by the weather and flowers pollinated.

Though we strive for consistency of flavor, texture and quality in all of our products, being made of natural ingredients, our products can vary simply by the nature of how they come to us. We do our very best to work with our suppliers to make sure they provide us with the quality and flavors that are important to our bars. However, we also have to accept that the beauty of natural ingredients is that, unlike synthetics, the characteristics are simply affected by the natural environment from which they came.

Q. Are your products NON-GMO Project Verified?
A. All Rise Bars use Non-GMO ingredients. The Energy Bars and our Plant-Based Protein bars are all Non-GMO Project Verified.

Q: Where can I learn more about each bar’s NUTRITION FACTS?
A: For every bar on our website, we have included a Nutrition Facts graphic on each product page for your review.

Q: When will my products expire and where can I locate the EXPIRATION INFORMATION?
A: Your product expiration date is one year after the production date. The expiration (“Best By”) date is located on the back of the bar.


STORE PURCHASE / RETURNS:

In-Store & Online Retailer Purchase Returns

For store or online retailer purchase items, please contact the merchant for the return policy by providing your receipt/order number, item number, and reason for return for full details on the return process.

Return policies for Risebar.com purchases

We want you to be completely satisfied with your order. If you are unhappy for any reason, we will gladly accept your timely return of any unused or defective merchandise for a full refund of the original purchase price. It will be credited back to the credit card that was used to purchase the item(s).

Returned merchandise must be purchased directly from our website and received by Rise Bar within 30 days of purchase. No returns will be accepted after this time period. Returns should include the original packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.

To return your item(s):

1) Please email support@risebar.com with your order number and whether you wish to exchange, credit the price toward another purchase, or receive a refund.

2) Ship package, prepaid to:

Rise Bar

Attn: Returns - (sales order #) 

16752 Millikan Ave

Irvine, CA 92606


Please Note:*
Shipping and insurance charges are not refundable.

 

Q: Am I able to get a REFUND on my WEBSITE order?
A: We want you to be completely satisfied with your order! Send us an email at support@risebar.com 


Q: Does Rise Bar SHIP INTERNATIONALLY?
A: We do not currently ship internationally.

Q: How long until my ORDER IS SHIPPED?
A: Orders are typically shipped within 48 hours. Please allow extra time for orders placed on Friday and Saturday since we do not ship on the weekends. If for any reason your order is delayed longer than this due to backorder, you will be notified via email. You should receive your products within three – five business days from the date your order is shipped.

Q: Which product can I purchase on SUBSCRIPTION?
A: All the bars are available on subscription.

Q: How can I CHANGE THE DELIVERY DATE of my subscription?
A. Please contact us at support@risebar.com 

Q: Will I receive NOTIFICATIONS about my SUBSCRIPTIONS?
A: You will be notified by email:
· 7 days before your order ships
· When your order ships
· When you update or change your subscription

Q: How can I ACCESS my SUBSCRIPTION?
A: Your subscription details are in your account. Login to your account and click My Subscriptions. This will show you the items you have on subscription and allow you to make changes.

WHOLESALE:

Q: Does Rise Bar offer WHOLESALE PRICING?
A: Yes, Rise Bar does offer wholesale pricing. Please contact CS2@risebar.com for more wholesale information.

OTHER:

Q: Does Rise Bar offer FREE SAMPLES?
A We typically don’t send out free samples. We do have a first time buyer discount of 10% off. Use the coupon code NEW10OFF when you place your order!

Q: WHERE CAN I BUY your bars?
A: Rise Bar is available at select stores nationwide, including Whole Foods, Target, and Costco. You can also purchase at Risebar.com and Amazon.com.

RISE BAR TEAM:

Q: Where can I find OPEN POSITIONS at Rise Bar?
A: You can click here to view our open career options.