FAQ

What makes Rise Bar different from other bars?

We only use essential real food ingredients to create wholesome, protein and energy packed nutrition bars that never compromise on taste.

Every Rise Bar is mixed and packed in small batches in our California kitchen, and always free of preservatives, gluten, artificial sweeteners, sugar alcohols, soy, and peanuts.

Ingredients

Q1: Does Rise Bar use Almonds pasteurized with PPO (propylene oxide)?

A1: No! The almonds we use are steam pasteurized. There are no harmful chemicals used on  our almonds.

Q2: What is pea protein isolate?

A2: Pea protein isolate is a plant based, non-GMO, allergen friendly protein, free of dairy and soy.

Q3: Is your whey protein isolate derived from whey made with animal rennet?

A3: Our whey protein isolate is derived from whey made with Kosher vegetable rennet, and is 100 percent vegetarian.

Q4: Do you offer any nut-free bars?

A4: All of our bars are peanut-free. Our Crunchy Perfect Pumpkin Breakfast Bar and Sunflower Cinnamon Protein Bar are nut free. All of our bars are produced in a facility that processes tree nuts, so we cannot guarantee they are nut-free.

Product Information

Q5: Are all of the bars gluten-free?

A5: Yes! All Rise Bars are certified gluten free and produced in our dedicated gluten-free facility. In fact, independent testing shows our bars contain less than 5 parts per million of gluten, which is far below the minimum threshold (20 ppm) a product can contain to be considered gluten free.

Q6: Are all of the bars Kosher?

A6: Yes, indeed! All Rise Bars are certified Kosher.

Q7: Are all of the bars peanut-free?

A7: Yes, indeed! Our California Kitchen is completely peanut-free.

Q8: Are your bars soy-free?

A8: Yes, indeed! Our California Kitchen is completely soy-free.

Q9: What does Rise Bar do to help prevent cross contamination?

A9: Rise Bar obsessively follows Good Manufacturing Practices (GMP’s), including daily deep cleaning before, between and after each run. The Rise Bar facility is 100% gluten free, soy free and peanut free.

Q10: When will my products expire and where can I locate the expiration information?

A10: Your product expiration date is one year after the production date. The expiration date is located on the back of the bar.

Q11: Are your bars raw?

A11: We lightly roast the nuts to boost their flavor and to break down enzyme inhibitors which can make nuts more difficult to digest.

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Q12: What’s the difference between Breakfast Bars, Energy Bars, and Protein Bars?

A12: Rise Breakfast Bars are made with hearty chunks of fruits and nuts and sweetened with honey. Rise Energy Bars are packed with antioxidant-rich superfruits, such as Acai and Goji Berries, sweetened with Dates, and certified Organic. Rise Protein Bars are made with five ingredients or less and 15-20 grams of high quality whey or pea protein isolate.  

Orders

Q13: Does Rise Bar have a return policy?

A13: Yes, Rise Bar does have a return policy.

Return policies for Risebar.com purchases

We want you to be completely satisfied with your order. If you are unhappy for any reason, we will gladly accept your timely return of any unused, or defective merchandise for a full refund of the original purchase price, credited back to the credit card that was used to purchase the item(s). Please contact us first to obtain an RMA number.

Returned merchandise should include the original packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Items returned after 30 days might be subject to a reduced refund.

On the front of your packing slip (enclosed with your purchase), note the RMA number and reason(s) for return and whether you wish to exchange it, credit the price toward another purchase, or receive a refund. Write your RMA number in large text on the outside of the package. Enclose your packing slip with the item and ship, prepaid to:

Rise Bar

Attn: Returns

16752 Millikan Ave

Irvine, CA 92606

Please Note:

  • We cannot refund merchandise returned without a valid RMA number.
  • Shipping and insurance charges are not refundable.

Store Purchase Returns

For store bought items, bring your receipt and your returnable item(s) to the store where you purchased it for a full refund on defective or unused merchandise.

Q14: Am I able to get a refund on my order?

A14: You are able to get a refund on your order for defective product. Click here to confirm if your order meets the criteria to be returned.

Q15: Does Rise Bar ship internationally?

A16: Currently, Rise Bar does not ship internationally.

Q16: How long until my order is shipped?

A16: Orders are typically shipped within 24-72 hours during the week.  Please allow extra time for orders placed on Friday and Saturday since we do not ship on the weekends. If for any reason your order is delayed longer than this due to backorder, you will be notified via email.  You should receive your products within three – five business days from the date your order is shipped.

Other

Q17: Does Rise Bar offer free samples?

A17: We don’t send out free samples but offer a first time buyer discount of 10% off. Use the coupon code new10off when you place your order!

Q18: Where can I buy your bars?

A18: Rise Bar is available at fine health food stores nationwide and at risebar.com. Please visit our Store Locator to find a store near you.

Rise Bar Team

Q19: Can I join the Rise Bar team?

A19: If you interested and eager to join the Rise Bar team sign up for our email list or contact us!  

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